Ace Hardware scores highest in J.D. Power study
For the sixth year in a row, Ace took home the hardware.
The J.D. Power and Associates 2012 U.S. Home Improvement Retailer Store Satisfaction Study ranked Ace Hardware “Highest in Customer Satisfaction with Home Improvement Retail Stores,” for the sixth consecutive year.
“Throughout the United States, Ace is a community resource, attracting consumers because our retailer-owned stores deliver on the brand’s helpfulness promise,” said Ray Griffith, president and CEO of Ace Hardware. “In everything we do, on every scale, we strive to reward the customer with good service, value and quality products.”
The J.D. Power and Associates study is based on responses from more than 6,100 consumers who purchased home improvement products or services in the previous 12 months. Ace Hardware ranked highest among major retailers with an overall satisfaction index score of 781 on a 1,000-point scale. According to consumers, Ace performs particularly well in the staff and service and store facility ca