For replacement parts, Haier turns to Encompass Parts Distribution
Encompass Parts Distribution has finalized an agreement with Haier, the manufacturer of home appliances and consumer electronics, to manage the company’s end-to-end parts supply chain.
Under the agreement, Encompass will procure, warehouse and distribute replacement parts for Haier’s full line of consumer electronics, appliance and HVAC products in North America. Encompass has developed a special Web portal for Haier servicers and distributors to search for and order parts, as well as track order status, initiate returns and more.
Haier America’s SVP administration operations, Larry Monaghan, said Encompass’ supply chain management expertise and its dedication to customer service were key factors in the selection process.