Content about Ace Hardware

December 17, 2014

High rents have one Ace Hardware store looking for a new location in the nation's capital.

After 10 years at its current location in the nation’s capital, neighborhood staple Glover Park Hardware is closing its doors on Wisconsin Avenue. The store’s official last day of business at its current location is scheduled for Jan. 15. 

Glover Park Hardware opened in 2005, the second of nine Ace Hardware stores opened in D.C. and Baltimore by A Few Cool Hardware Stores’ owners Gina Schaefer and Marc Friedman. 

The company is actively looking for a new location.  

December 11, 2014

Oak Brook, Illinois-based Ace Hardware reported November same-store sales were up 9.9% over November 2013.

In addition, same-store transactions improved by 4.9% year over year.

According to Ace President and CEO John Venhuizen, the gains came despite the decision of most Ace stores to remain closed on Thanksgiving. “November same-store sales were up 9.9 percent, and looking ahead, I’m confident that many of our loyal and local consumers will find equally compelling values for their last-minute Christmas shopping needs at their neighborhood Ace.”

October 28, 2014

Oak Brook, Illinois-based Ace Hardware has been honored with an award from the Professional Association for Customer Experience (PACE). 

Ace has earned the Customer Experience Award for Corporate Customer Commitment. 

The first-ever award of its kind, this recognition is given to individual companies that demonstrate exceptional experiences for their customers, employees and community. It is designed to recognize the best and the brightest in the customer engagement industry, according to the announcement. 

October 22, 2014

Commerce City, Colorado – A new Ace Hardware store opened here in this fast-growing Denver suburb, where the closest big box is about 10 miles away.

Inside the new Ace Hardware at Reunion (named for the neighboring housing development), the 9,000 sq.-ft. store displays three key elements to the modern Ace strategy  -- the new Paint Studio, a heavily emphasis on Craftsman, and a centrally locacted, all-purpose information desk known as the “Helpful Hub.”

October 1, 2014

Extreme Heavy Duty Construction Adhesive from Liquid Nails has opened up new lines of distribution to participating True Value and Ace Hardware stores. 

The product has already been available at Lowe’s and Home Depot. 

September 22, 2014

Orlando, Florida -- With Internet sales growing faster than other channels across the U.S. retail scene, Ace Hardware rolled out a new Web-embracing deal for dealers.

In essence, retailers that sign up for Ace’s In-Store Pick Up service receive 100% profit on Internet sales, up from 70%.

September 19, 2014

Ace Hardware is expanding its use of the services of eBay Enterprise to deliver omnichannel In-Store Pickup services to its customers, which is due to be implemented in a total of 1,000 stores nationwide.

September 18, 2014

Orlando, Florida – Ace’s current merchandise strategy is heavy on the paint department, but there were plenty of other categories making news in the 850,000 square feet of exhibits here at the Orange County Convention Center.

Ace Hardware VP Merchandising Frank Carroll, speaking during the General Session here at the 2014 Fall Ace Convention & Exhibits, described the market as “a retail wonderland” with paint leading the way.

September 17, 2014

Orlando, Florida -- Financing and technology were among the new-and-improved tools that Ace Hardware executives rolled out onto the stage of the Ace Hardware general session here Wednesday morning.

At the same session, the co-op rallied around the morning's slogan "Building Momentum," and executives had statistics to back it up.             

August 13, 2014

Gina Schaefer, CEO of nine-store, D.C.-area Ace chain A Few Cool Hardware Stores, was recognized recently as a top female CEO during the SmartCEO Brava! Awards.

Schaefer was among 32 women (of 200 applicants) recognized by Washington SmartCEO Media during the July 30 ceremony.

Schaefer has been at the helm of the Ace chain since opening her first hardware store in 2003. Today, she sits on the Ace Hardware Corporate Board and is the board president for Think Local First D.C., a board vice chair for House of Ruth and a member of the Advisory Board for Jubilee Jobs.

August 6, 2014

What’s new in hardware stores? Plenty.

The HCN Big Four Report, published in the July/August issue, included several comments from independent retailers who were interviewed during recent markets and conventions.

The general question was some variation of “What’s new in your store?” Here are more answers from the field, in no particular order:

 

July 29, 2014

Ace Hardware has struck a deal with RONA, a Canadian retailer and distributor of hardware, building materials and home renovation products, to forge a long-term agreement for master licensing of the Ace brand in Canada.

July 10, 2014

Customers in Utah, Nevada and Wyoming can now buy NuvohH2O's water softeners at certain Ace Hardware stores, the supplier announced Thursday. 

Instead of using salt like most water softeners, NuvoH2O's products work with the help of a citrus agent and don't require electricity, brine tank, drain or soft water loop to work/. The absence of salt reduces buildup on fixtures and shower doors.

July 10, 2014

Ace Hardware affiliate Klinker's Lumber & Building Supply of Waverly City, Ohio, was recognized by the state's House of Representatives for opening a new paint studio in May.

The store's paint studio — essentially a remodeled and rethought version of its paint section — now sells Valspar paints, including their Aspire and Professional line of paints, in addition to the Ace line of paint. The paint studio will also allow employees to mix custom paint colors to match customers' color palettes.

July 1, 2014

Ace Hardware is shipping off to New Zealand -- specifically, as a wholesale supplier to Mitre 10, a major home improvement retail cooperative in the country. Individual Mitre 10 stores will also have the opportunity to purchase goods from Ace directly.

June 19, 2014

Craftsman is one of the biggest names in tools. It’s also one of the busiest. 

This year, the Illinois-based brand of Sears -- and also sold in Ace Hardware stores -- has been working on expanding its existing product categories like lithium-ion-battery-powered tools and hand tools while making a foray into newer territory. 

June 17, 2014

J.D. Power’s customer satisfaction survey released earlier this month showed Ace Hardware, Menards and Lowe’s ranked one, two and three on its proprietary customer satisfaction index rankings. 

June 10, 2014

As the largest retailer-owned hardware cooperative in the industry, Ace Hardware knows plenty about paint. But it turns out it may also know a thing or two about nail color. In the first-ever collaboration of its kind, Ace Hardware has partnered with nail lacquer brand OPI to create an exclusive color palette by Clark+Kensington, Ace’s premium paint line.

June 4, 2014

While staff and service remains the most influential factor in satisfaction once customers are at a home improvement retail store, price is what drives customers to a retailer in the first place, underscoring the importance of competitive differentiation efforts via better price and value perception, according to the J.D. Power 2014 Home Improvement Retailer Satisfaction Study released today.

The survey results also showed Ace Hardware at the top of the 2014 Home Improvement Retailer Satisfaction Study, followed by Menards and Lowe’s.

May 1, 2014

Ace Hardware has rolled out what it's calling its biggest ad campaign ever to promote the co-op's new Paint Studio offering.

And if the ads look like a high-end cosmetic commercial, that's by design. The campaign, jointly developed by Ace and Valspar, is called "Helpful is Beautiful." [Watch the commercial here.]

The Paint Studio is launching nationally this month at more than 3,200 Ace stores, according to the co-op.

April 22, 2014

Ace Hardware is celebrating the milestones it has reached within its supply chain in the aim of reducing its carbon footprint this Earth Day.

Specifically, two Ace Hardware Retail Support facilities are being recognized for their participation in zero landfill initiatives, which see to it that a product is reused instead of being sent to a landfill or incinerator. The Ace Hardware Import Redestribution Center in Suffolk, Va. has been enjoying zero landfill status for over a year, and the counterpart facility in Kent, Wash. is 95% of the way there.

March 26, 2014

A new Ace Hardware store opened in the Crabapple section of Alpharetta, Ga., according to an article on northfulton.com. 

The new store, Ace Hardware Crabapple, will hold a grand opening event that will run all day April 11. The store at 12350 B-1 Arnold Mill Rd. opened for business earlier this month. 

March 25, 2014

Citing a shock and fire hazard, Ace Hardware is recalling the Ace Clamp-On LED Work Light, sold at Ace locations and other hardware stores between September and December 2013.

According to the Consumer Product Safety Commission, the cord bushing inside the light base has exhibited a tendency to fail, which allows the cord wiring to pull out of the base and expose bare wire.

No injuries have been reported.

March 10, 2014

Port Washington N.Y.-based wholesale distributor PACOA will be joining Distribution America. PACOA serves independent hardware, paint and lumber retailers throughout much of New York, New England, Pennsylvania and New Jersey. 

Distribution America’s board of directors voted unanimously on the addition. Recently, Distribution America lost Emery-Waterhouse to Ace Hardware.

March 4, 2014

Emery-Waterhouse CEO Steve Frawley anticipates changes now that Ace Hardware has acquired the 170-year-old regional wholesale distributor. Some will be subtle, some substantial, and some as yet unknown. 

The deal, terms of which were not revealed, also marks the beginning of a separation between Portland, Maine-based Emery and Distribution America, the co-operative of nine regional distributors that pool together as a buying group.