Content about Ace Hardware

July 10, 2014

Customers in Utah, Nevada and Wyoming can now buy NuvohH2O's water softeners at certain Ace Hardware stores, the supplier announced Thursday. 

Instead of using salt like most water softeners, NuvoH2O's products work with the help of a citrus agent and don't require electricity, brine tank, drain or soft water loop to work/. The absence of salt reduces buildup on fixtures and shower doors.

July 10, 2014

Ace Hardware affiliate Klinker's Lumber & Building Supply of Waverly City, Ohio, was recognized by the state's House of Representatives for opening a new paint studio in May.

The store's paint studio — essentially a remodeled and rethought version of its paint section — now sells Valspar paints, including their Aspire and Professional line of paints, in addition to the Ace line of paint. The paint studio will also allow employees to mix custom paint colors to match customers' color palettes.

July 1, 2014

Ace Hardware is shipping off to New Zealand -- specifically, as a wholesale supplier to Mitre 10, a major home improvement retail cooperative in the country. Individual Mitre 10 stores will also have the opportunity to purchase goods from Ace directly.

June 19, 2014

Craftsman is one of the biggest names in tools. It’s also one of the busiest. 

This year, the Illinois-based brand of Sears -- and also sold in Ace Hardware stores -- has been working on expanding its existing product categories like lithium-ion-battery-powered tools and hand tools while making a foray into newer territory. 

June 17, 2014

J.D. Power’s customer satisfaction survey released earlier this month showed Ace Hardware, Menards and Lowe’s ranked one, two and three on its proprietary customer satisfaction index rankings. 

June 10, 2014

As the largest retailer-owned hardware cooperative in the industry, Ace Hardware knows plenty about paint. But it turns out it may also know a thing or two about nail color. In the first-ever collaboration of its kind, Ace Hardware has partnered with nail lacquer brand OPI to create an exclusive color palette by Clark+Kensington, Ace’s premium paint line.

June 4, 2014

While staff and service remains the most influential factor in satisfaction once customers are at a home improvement retail store, price is what drives customers to a retailer in the first place, underscoring the importance of competitive differentiation efforts via better price and value perception, according to the J.D. Power 2014 Home Improvement Retailer Satisfaction Study released today.

The survey results also showed Ace Hardware at the top of the 2014 Home Improvement Retailer Satisfaction Study, followed by Menards and Lowe’s.

May 1, 2014

Ace Hardware has rolled out what it's calling its biggest ad campaign ever to promote the co-op's new Paint Studio offering.

And if the ads look like a high-end cosmetic commercial, that's by design. The campaign, jointly developed by Ace and Valspar, is called "Helpful is Beautiful." [Watch the commercial here.]

The Paint Studio is launching nationally this month at more than 3,200 Ace stores, according to the co-op.

April 22, 2014

Ace Hardware is celebrating the milestones it has reached within its supply chain in the aim of reducing its carbon footprint this Earth Day.

Specifically, two Ace Hardware Retail Support facilities are being recognized for their participation in zero landfill initiatives, which see to it that a product is reused instead of being sent to a landfill or incinerator. The Ace Hardware Import Redestribution Center in Suffolk, Va. has been enjoying zero landfill status for over a year, and the counterpart facility in Kent, Wash. is 95% of the way there.

March 26, 2014

A new Ace Hardware store opened in the Crabapple section of Alpharetta, Ga., according to an article on northfulton.com. 

The new store, Ace Hardware Crabapple, will hold a grand opening event that will run all day April 11. The store at 12350 B-1 Arnold Mill Rd. opened for business earlier this month. 

March 25, 2014

Citing a shock and fire hazard, Ace Hardware is recalling the Ace Clamp-On LED Work Light, sold at Ace locations and other hardware stores between September and December 2013.

According to the Consumer Product Safety Commission, the cord bushing inside the light base has exhibited a tendency to fail, which allows the cord wiring to pull out of the base and expose bare wire.

No injuries have been reported.

March 10, 2014

Port Washington N.Y.-based wholesale distributor PACOA will be joining Distribution America. PACOA serves independent hardware, paint and lumber retailers throughout much of New York, New England, Pennsylvania and New Jersey. 

Distribution America’s board of directors voted unanimously on the addition. Recently, Distribution America lost Emery-Waterhouse to Ace Hardware.

March 4, 2014

Emery-Waterhouse CEO Steve Frawley anticipates changes now that Ace Hardware has acquired the 170-year-old regional wholesale distributor. Some will be subtle, some substantial, and some as yet unknown. 

The deal, terms of which were not revealed, also marks the beginning of a separation between Portland, Maine-based Emery and Distribution America, the co-operative of nine regional distributors that pool together as a buying group. 

January 29, 2014

In celebration of seven straight years winning "Highest in Customer Satisfaction with Home Improvement Retail Stores" in the J.D. Power Home Improvement Retailer Satisfaction Study, Ace Hardware is kicking off its first-ever J.D. Power Award Neighborhood Tour across the country.

Ace's J.D. Power trophies will be showcased and presented for photo opportunities at stores across the country during the 17-week tour, which will make stops at more than 100 stores in 24 states.

January 28, 2014

Springfield, Mass.-based Rocky’s Ace Hardware collected more than 4 tons of pet food, along with beds, leashes, treats, toys and cleaning supplies and delivered them to local animal shelters. The final weight of pet food amassed totaled an amazing 8,776 pounds.

January 8, 2014

ACO Hardware, a 52-store chain described as Michigan’s largest independent home and hardware retailer, will join the Ace Hardware brand. 

Based in Farmington Hills, Mich., ACO will operate the new Ace Hardware stores under the name Great Lakes Ace, a nod to the retailer’s Michigan roots. ACO was originally founded in 1946 as Traskos Brothers Hardware Depot in Dearborn, Mich. All of the company’s stores are in Michigan. 

January 7, 2014

Oak Brook, Ill.-based Ace Hardware appointed a new chief for Westlake Ace Hardware, the 85-store Midwestern chain.

Tom Knox, 59, was named president and CEO of Westlake, which is owned by the co-op -- and which is also the co-op's largest member. Knox wil be leaving his role as VP retail business development, training and supply at Ace's corporate offices and take on his new role in Lenexa, Kan.

November 22, 2013

Launching its third annual Holiday Pet Food Drive, Springfield, Mass.-based Rocky’s Ace Hardware teamed with Nutro Pet Foods to help homeless and abandoned pets. The drive runs now through Dec. 23. 

Each of the 32 Rocky’s Ace Hardware stores have partnered with an area Humane Society or Shelter to collect food this Holiday Season for the much forgotten and unfortunate animals in our own community.

November 5, 2013

True Value Co. senior VP and chief merchandising officer Mike Clark will retire from the co-op after serving in an advisory role through the end of the year.

Clark's post will be filled by former Ace Hardware executive Ken Goodgame, the co-op announced Tuesday.  

October 25, 2013

Ben’s Supercenter, located in Brown City and Marlette, Mich., has announced that its stores will affiliate with Ace Hardware and expand to a third location in Marlette.

October 7, 2013

Oak Brook, Ill.-based Ace Hardware has retooled the packaging for its builders hardware department.

According to Cynthia Brasic, Ace brand manager, the new color-coded labels help make the selection process easier for the consumer. It’s the first packaging makeover in the co-op’s builders hardware aisle in about 20 years, she said.

September 10, 2013

Orlando, Fla. -- First came a roll out of Clark & Kensington private label paint. Next came a blockbuster deal with Valspar. And now comes the introduction and unveiling of the Paint Studio, the new brand for Ace Hardware’s self-described “Paint Reinvention” program.

It’s all part of Ace Hardware’s efforts to get relevant and make noise in the retail paint arena, said John Surane, senior VP merchandising, marketing and sales.

September 10, 2013

Oak Brook, Ill.-based co-op Ace Hardware kicks off its three-day Fall Convention and Exhibits Tuesday morning with an early morning General Session at the Orange County Convention Center.  

The event organizers say they expect more than 5,000 Ace retailers from all 50 states and 73 countries to attend. 

In addition to buying and networking on the convention floor, the event’s retailer training sessions run the gamut from strategies to remove unproductive inventory to prevent shoplifting and to increase retail space productivity.

September 10, 2013

Like many hardware stores that come to embrace change, Delbert Brown’s Ace Hardware in Stanton, Ky., needed room to grow. Its 8,000-sq.-ft. layout simply wasn’t cutting it, especially when it had an extra 2,100 sq. ft. of adjoining property essentially serving as wasted storage space.

“It was no use at all,” said owner Delbert Brown.

Before: Given that he already owned the space, the decision to expand was a virtual no-brainer.

September 10, 2013

Orlando -- Author and customer service consultant Shep Hyken told Ace Hardware dealers that being helpful means more than just making sales. It means being a bigger part of the community.

Hyken is author of “Amaze Every Customer Every Time,” an analysis and case study of Ace Hardware stores. During the General Session of the Ace Hardware Fall Convention & Exhibits here at the Orange County Convention Center, Hyken pointed to tools retailers can use to beat the competition at customer service.

His advice: