Content about Customer satisfaction

August 3, 2011

A customer satisfaction survey by J.D. Powers and Associates found that sales, delivery and installation service are slightly more important than facilities, product assortment and price when it comes to buying major appliances. 

June 3, 2011

The J.D. Power and Associates 2011 U.S. Home Improvement Retailer Store Satisfaction Study ranked Ace Hardware highest in customer satisfaction among home improvement retail stores. It's the fifth straight year for the recognition. 

March 10, 2011

Lighting Science Group, a maker of LED-based lighting, has announced the appointment of Jose Sierra as its new VP customer satisfaction. Sierra will oversee all aspects of customer support. He reports to John Stanley, Lighting Science Group's chief operating officer.

October 3, 2010

As a writer of these kinds of columns, one gets to talk to a lot...

As a writer of these kinds of columns, one gets to talk to a lot of home improvement retailers. There isn’t one that I can remember—from the smallest to the largest—that didn’t put a heavy emphasis on the art of customer service.

One of the reasons for the preponderance of customer service champions in our space is the nature of the business. It’s a lot harder to help a typical hardware store customer than just about any other kind of customer you can think of.

October 29, 2008

The study by J.D. Power and Associates measured customer satisfaction with the largest appliance retailers...

October 26, 2008

Ace Hardware received the highest marks in customer service for the third quarter of 2008,...

September 21, 2008

They may be struggling through the housing downturn, but home builders still must please their...

September 2, 2008

For the 13th consecutive quarter, Ace Hardware was ranked first in the customer service category...

June 4, 2008

Lowe’s and Menards come in second and third in J.D. Power study....

June 4, 2008

Among those customers who purchased paint at a retail store, 54 percent reported not receiving...