For a third straight year, consumers nationwide have rated Simonton Windows highest in customer satisfaction in the J.D. Power and Associates 2012 Windows and Patio Doors Satisfaction Study.
“Receiving this ranking for the third consecutive year is a milestone for us,” said Mark Savan, president of Simonton Windows. “Most importantly, it showcases the dedication and loyalty of our associates, our distribution partners and their customers.”
For the sixth year in a row, Ace took home the hardware.
The J.D. Power and Associates 2012 U.S. Home Improvement Retailer Store Satisfaction Study ranked Ace Hardware “Highest in Customer Satisfaction with Home Improvement Retail Stores,” for the sixth consecutive year.
For the second year in a row, Columbus, Ohio-based Simonton Windows scored highly in the recent J.D. Power and Associates Windows and Patio Doors Satisfaction Study.
Consumer customers who purchased new windows or patio doors within the past 12 months rated Simonton highest amongst all other brands in the category of overall satisfaction, according to the survey. It’s the second straight year for the company to get the highest ranking, Simonton said.
The J.D. Power and Associates 2011 Windows and Patio Doors Satisfaction Study indicates that consumers have increased their desire for energy-efficient windows and patio doors over previous years.
The proportion of consumers who indicate they purchased Energy Star-qualified windows averaged 95% in the most recent study, demonstrating a high level of importance and awareness of energy-efficient window features and technologies.
A customer satisfaction survey by J.D. Powers and Associates found that sales, delivery and installation service are slightly more important than facilities, product assortment and price when it comes to buying major appliances.
The J.D. Power and Associates 2011 U.S. Home Improvement Retailer Store Satisfaction Study ranked Ace Hardware highest in customer satisfaction among home improvement retail stores. It's the fifth straight year for the recognition.