Content about J.D. Power and Associates

July 17, 2013

J.D. Power and Associates has released its annual kitchen and laundry appliance satisfaction surveys, with warranty playing an increasingly important role in the minds of customers.

Performance and product-specific features have long been the most influential factors in calculating these statistics, but warranty and price have been trending upwards in importance. Warranty now contributes to about 10% of the overall satisfaction score across all categories, a jump of two percentage points over the last three years.

June 27, 2013

J.D. Power and Associates' 2013 Kitchen Cabinet Satisfaction Study recognized Thomasville Cabinetry as number one on the customer satisfaction scale. The manufacturer ranked nearly 30 points higher than its competitors at 800 on a 1,000-point scale.

"As a company, our goal is to provide fashionable products at competitive prices that meet or exceed the expectations of today's homeowners, and being recognized by J.D. Power and Associates is a great honor," said Brian Eckman, MasterBrand Cabinets executive VP product/brand.

April 5, 2013

Ray Griffith, the recently retired CEO of Ace Hardware, will enter the Home Channel Hall of Fame during the National Hardware Show in May.

The Home Channel Hall of Fame will induct Ray Griffith during the Golden Hammer Awards breakfast ceremony May 8 in Las Vegas.

The event coincides with the 2013 National Hardware Show, May 7-9, at the Las Vegas Convention Center. 

June 21, 2012

For a third straight year, consumers nationwide have rated Simonton Windows highest in customer satisfaction in the J.D. Power and Associates 2012 Windows and Patio Doors Satisfaction Study. 

“Receiving this ranking for the third consecutive year is a milestone for us,” said Mark Savan, president of Simonton Windows. “Most importantly, it showcases the dedication and loyalty of our associates, our distribution partners and their customers.”

August 11, 2011

For the second year in a row, Columbus, Ohio-based Simonton Windows scored highly in the recent J.D. Power and Associates Windows and Patio Doors Satisfaction Study.

Consumer customers who purchased new windows or patio doors within the past 12 months rated Simonton highest amongst all other brands in the category of overall satisfaction, according to the survey. It’s the second straight year for the company to get the highest ranking, Simonton said.

August 3, 2011

A customer satisfaction survey by J.D. Powers and Associates found that sales, delivery and installation service are slightly more important than facilities, product assortment and price when it comes to buying major appliances. 

October 29, 2008

The study by J.D. Power and Associates measured customer satisfaction with the largest appliance retailers...

September 21, 2008

They may be struggling through the housing downturn, but home builders still must please their...

September 14, 2008

Respondents to a J.D. Power and Associates survey on home builders reported that they now...

September 10, 2008

Overall, customer satisfaction averaged 779 on a 1,000-point scale in 2008, up 38 points from...

September 7, 2008

Ace Hardware has been a fixture in David Ziegler’s life as long as he can...

September 7, 2008

What a difference a year makes. During Ace Hardware’s dark hours last summer—when it was...

August 19, 2008

Simonton performed particularly well in the ordering process, delivery and value factors, according to a...

June 4, 2008

Lowe’s and Menards come in second and third in J.D. Power study....

June 4, 2008

Among those customers who purchased paint at a retail store, 54 percent reported not receiving...

August 12, 2007

Pella ranked highest, followed closely by Andersen and Milgard....