Content about J.D. Power and Associates

April 5, 2013
Griffith to enter Hall of Fame in May

Ray Griffith, the recently retired CEO of Ace Hardware, will enter the Home Channel Hall of Fame during the National Hardware Show in May.

The Home Channel Hall of Fame will induct Ray Griffith during the Golden Hammer Awards breakfast ceremony May 8 in Las Vegas.

The event coincides with the 2013 National Hardware Show, May 7-9, at the Las Vegas Convention Center. 

June 21, 2012
Simonton recognized by J.D. Power

For a third straight year, consumers nationwide have rated Simonton Windows highest in customer satisfaction in the J.D. Power and Associates 2012 Windows and Patio Doors Satisfaction Study. 

“Receiving this ranking for the third consecutive year is a milestone for us,” said Mark Savan, president of Simonton Windows. “Most importantly, it showcases the dedication and loyalty of our associates, our distribution partners and their customers.”

August 11, 2011
Simonton scores again in consumer survey

For the second year in a row, Columbus, Ohio-based Simonton Windows scored highly in the recent J.D. Power and Associates Windows and Patio Doors Satisfaction Study.

Consumer customers who purchased new windows or patio doors within the past 12 months rated Simonton highest amongst all other brands in the category of overall satisfaction, according to the survey. It’s the second straight year for the company to get the highest ranking, Simonton said.

August 3, 2011
Service outweighs price in appliance survey

A customer satisfaction survey by J.D. Powers and Associates found that sales, delivery and installation service are slightly more important than facilities, product assortment and price when it comes to buying major appliances. 

October 29, 2008
Survey: Lowe’s scores highest in customer satisfaction for major appliances

The study by J.D. Power and Associates measured customer satisfaction with the largest appliance retailers...

September 21, 2008
Despite downturn, customer satisfaction in home builders up

They may be struggling through the housing downturn, but home builders still must please their...

September 14, 2008
Survey gives insight into what new-home buyers expect

Respondents to a J.D. Power and Associates survey on home builders reported that they now...

September 10, 2008
Despite downturn, customer satisfaction in home builders up

Overall, customer satisfaction averaged 779 on a 1,000-point scale in 2008, up 38 points from...

September 7, 2008
Ace’s new chair: Building the brand

Ace Hardware has been a fixture in David Ziegler’s life as long as he can...

September 7, 2008
Topping the Charts

What a difference a year makes. During Ace Hardware’s dark hours last summer—when it was...

August 19, 2008
J.D. Power study ranks window companies

Simonton performed particularly well in the ordering process, delivery and value factors, according to a...

June 4, 2008
Ace tops retailer customer satisfaction survey

Lowe’s and Menards come in second and third in J.D. Power study....

June 4, 2008
Behr comes out on top in J.D. Power paint survey

Among those customers who purchased paint at a retail store, 54 percent reported not receiving...

August 12, 2007
J.D. Power ranks top window and patio door makers

Pella ranked highest, followed closely by Andersen and Milgard....