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October 24, 2013

Many employers encourage workers to decorate their workspace or dress up for Halloween, or allow workplace Halloween parties featuring decorations and costumes.

But what one person considers funny and harmless, another may view as tasteless or offensive.

On a blog called “Ask a Manager,” one black reader inquired about how to tell white co-workers that painting their faces dark so they could imitate basketball stars would offend her. Her question inspired both empathy and disbelief.

March 12, 2013

The Miami-based producer of indoor plants plans to speak to more Hispanic gardeners.

Miami-based Costa Farms hired Hispanic writer Andrés Fortuño as “the voice for Costa Farms’ new Facebook page, Costa Farms en Español.

The plan is for Fortuño speak to the growing number of Hispanics who love to garden, said the company, which describes itself as “the largest producer of indoor plants in North America.”

October 31, 2010

“After several months of research into retailing Web sites, it is clear that too many...

October 3, 2010

As a writer of these kinds of columns, one gets to talk to a lot...

As a writer of these kinds of columns, one gets to talk to a lot of home improvement retailers. There isn’t one that I can remember—from the smallest to the largest—that didn’t put a heavy emphasis on the art of customer service.

One of the reasons for the preponderance of customer service champions in our space is the nature of the business. It’s a lot harder to help a typical hardware store customer than just about any other kind of customer you can think of.